Payment Policy

Last Updated: January 2026

At Everleafbooks, we are committed to providing a secure, transparent, and convenient payment experience for all our customers. This Payment Policy outlines the accepted payment methods, billing procedures, security measures, and other important information regarding transactions on our Website.

By placing an order on everleafbooks.com, you agree to the terms set forth in this Payment Policy.

Accepted Payment Methods

We accept the following payment methods through our secure payment partners:

Credit and Debit Cards (Processed via Stripe)

• Visa
• Mastercard
• American Express
• Discover

Digital Wallets

• PayPal
• Apple Pay (where available)
• Google Pay (where available)

All card payments are processed securely through Stripe, a globally recognized payment processor. PayPal transactions are processed directly through PayPal’s secure platform.

Currency

All prices displayed on our Website and all transactions are processed in United States Dollars (USD). If you are using a payment method issued outside the United States, your bank or card issuer may apply currency conversion fees. Please contact your financial institution for details regarding any applicable foreign transaction fees.

Payment Processing

When Payment Is Charged

Your payment method is authorized and charged at the time you place your order. This immediate capture confirms your purchase and initiates the order fulfillment process with our distribution partners.

Order Confirmation

Upon successful payment processing, you will receive an order confirmation email at the address provided during checkout. This confirmation includes your order number, itemized purchase details, and estimated delivery timeframe.

Payment Authorization

When you submit your payment information, we request authorization from your card issuer or payment provider. Authorization confirms that your payment method is valid and that sufficient funds or credit are available for the transaction.

Pricing and Total Cost

Product Pricing

All product prices are displayed on the individual product pages. Prices are subject to change without prior notice. The price charged will be the price displayed at the time you complete your order.

Total Cost Breakdown

Before completing your purchase, you will see a complete breakdown of all costs, including:

• Product subtotal (price of all items in your cart)
• Shipping fee (if applicable)
• Sales tax (calculated based on your shipping address)
• Order total (final amount charged to your payment method)

No Hidden Fees

We operate with complete pricing transparency. The total amount displayed at checkout is the final amount you will be charged. We do not add any hidden fees, processing charges, service fees, or additional surcharges after checkout.

Sales Tax

Sales tax is calculated automatically at checkout based on your shipping destination in accordance with applicable state and local tax regulations. The exact tax amount will be displayed before you confirm your payment. We collect and remit sales tax to the appropriate governmental authorities as required by law.

Payment Security

Your financial security is our highest priority. We implement industry-leading security measures to protect your payment information.

SSL Encryption

Our Website uses Secure Socket Layer (SSL) technology to encrypt all data transmitted between your browser and our servers. You can verify this security by the padlock icon in your browser’s address bar and the “https://” prefix in our URL.

PCI-DSS Compliance

Our payment processors, Stripe and PayPal, are fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS). This certification ensures that your payment data is handled according to the highest security standards in the industry.

Data Protection

We do not store your full credit card number, CVV/CVC code, or banking PIN on our servers. All sensitive payment information is processed directly by our payment partners (Stripe and PayPal) and is never accessible to Everleafbooks staff.

Billing Information

Accuracy of Billing Information

You are responsible for ensuring that all billing information provided at checkout is accurate and complete, including:

• Cardholder name (as it appears on your card)
• Billing address
• Card number, expiration date, and security code

Inaccurate billing information may result in payment decline or order processing delays.

Billing Address Verification

For your protection, we may verify that the billing address you provide matches the address on file with your card issuer. Orders with mismatched billing information may be delayed or cancelled to prevent fraudulent transactions.

Payment Errors and Declined Transactions

If your payment is declined, please verify the following:

• Card Details: Ensure the card number, expiration date, and CVV/CVC code are entered correctly
• Billing Address: Confirm the billing address matches exactly the address on file with your bank or card issuer
• Available Funds: Check that sufficient funds or credit are available for the transaction
• Card Restrictions: Some banks may block online or international transactions as a security measure. Contact your bank to authorize the purchase if necessary
• Card Expiration: Verify that your card has not expired

If your payment continues to be declined after verifying this information, please try an alternative payment method or contact your financial institution for assistance.

Refunds

Refund Method

All refunds are issued to the original payment method used at checkout. We cannot issue refunds to a different card, account, or payment method.

Refund Processing Time

Once a refund is approved, the credit will be processed within three (3) to five (5) business days. The time it takes for the refund to appear in your account may vary depending on your bank or card issuer’s processing procedures.

Refund Amount

Refunds include the full purchase price of the returned item(s). Original shipping fees are non-refundable unless the return is due to our error (wrong item shipped, defective product, or damaged during transit).

For complete details regarding returns and refunds, please review our Refund and Returns Policy at everleafbooks.com/refund-and-returns-policy.

Order Cancellation

Cancellation Window

You may cancel your order within twelve (12) hours of placement by contacting us immediately at contact@everleafbooks.com. Please include your order number in your cancellation request.

Cancellation After 12 Hours

Once an order has been transferred to our fulfillment center, it can no longer be cancelled. In this case, you may refuse delivery or return the order after receipt in accordance with our Refund and Returns Policy.

Cancellation Refunds

Cancelled orders will receive a full refund to the original payment method within three (3) to five (5) business days.

Promotional Codes and Discounts

Applying Promotional Codes

If you have a valid promotional code, enter it in the designated field during checkout. The discount will be applied to your order total before payment is processed.

Promotional Code Terms

• Only one promotional code may be used per order unless otherwise specified
• Promotional codes cannot be combined with other offers unless explicitly stated
• Promotional codes have no cash value and cannot be exchanged for cash
• We reserve the right to cancel orders or modify discounts if a promotional code is used fraudulently or in violation of its terms

Fraud Prevention

To protect our customers and our business, we employ fraud detection measures on all transactions. Orders identified as potentially fraudulent may be:

• Delayed for additional verification
• Subject to identity confirmation requests
• Cancelled with a full refund

If we require additional information to verify your order, we will contact you at the email address or phone number provided during checkout. Failure to respond within forty-eight (48) hours may result in order cancellation.

Chargebacks

If you have a concern about a charge, please contact us first at contact@everleafbooks.com before initiating a chargeback with your bank or card issuer. We are committed to resolving any billing disputes promptly and fairly.

Initiating a chargeback without first attempting to resolve the issue with us may result in:

• Delays in resolving your concern
• Suspension of your account
• Inability to place future orders

Third-Party Payment Processors

By using Stripe or PayPal to complete your purchase, you agree to their respective terms of service and privacy policies:

• Stripe: stripe.com/legal
• PayPal: paypal.com/legal

Everleafbooks is not responsible for the policies or practices of these third-party payment processors.

Contact Us

If you have questions about billing, payment processing, or any charges on your account, please contact our Customer Support team: